Retail Case Study – Full Journey Visibility The Key to Success A leading retailer had no visibility of their customer’s digital journeys. Without this visibility, the retailer was left to make costly business decisions based on assumption, not fact. They needed a solution that would give them full visibility of customer behavior and journeys across all channels and ensure they had the information they needed to reduce costs and boost customer engagement. Read our case study to find out how Alterian helped this retailer identify the way customers engaged with the brand and orchestrated individualized digital experiences that reduced channel costs by 50%, uplifted digital engagement by 20%, and improved customer satisfaction by over 10%. READ CASE STUDY Find out why We are a Forrester Journey Orchestration Wave Leader