Typical use cases
Alterian helps brands succeed by delivering rapid time to value with leading customer journey solutions.
JOURNEY INSIGHT
Customer journey intelligence
Traditional customer journey analytics only show part of the picture. Journey Insight reveals the full digital customer journey beyond your owned channels.
With insights across the entire market, you can uncover the interactions and influences that shape decisions before customers ever reach your brand and improve outcomes for every stage of the customer journey.
Increase customer lifetime value (CLTV)
Reduce business costs
Drive revenue generation
Identify competitive opportunities
Improve customer acquisition
CX RESEARCH REPORT
Learn from the latest CX insights
Discover insights from 100+ global leaders, benchmark your CX and customer journey strategies, and learn how to navigate the future of CX.
JOURNEY ACTION
Real-time journey orchestration
Oversized implementations are time consuming and carry a high upfront cost. Instead, Alterian promotes an iterative approach with our partners and clients.
Typical Alterian use cases are implemented in just a few weeks, so you see the benefits and can implement learnings more quickly.
Acquire and onboard effectively
Engage and upsell customers
Retain and reactivate customers
Save costs on CX programs
You can't fix journeys you can't see
Journey Insight gives you visibility beyond your brand—so you can fix broken journeys, reduce costs, and increase customer lifetime value.