PLATFORM OVERVIEW
Customer journey solutions for success
Understand your customer journey and deliver exceptional, personalized experiences with the Alterian Real-Time CX Platform.
Turn Insight into Action
Alterian's Real-Time CX platform combines the power of AI with advanced customer journey analytics and real-time journey orchestration.
Designed for usability and rapid time to value
Simple, scalable setup model for any use case or business need
Global partner network of CX, marketing, and technology leaders
Make data-driven decisions with real ROI for your business
Alterian’s Real-Time CX Platform allows your teams to see, understand, act, and optimize customer journeys at scale and respond to customer needs in real-time.
JOURNEY INSIGHT
Advanced Customer Journey Analytics
Harness the power of AI to discover actionable insights & analytics from your customers across your entire industry.
Compare your brand versus competitors
Zero IT Involvement – It’s simple
See real activity, not guesswork
JOURNEY ACTION
Real-Time Journey Orchestration
Optimize customer journeys across your existing systems to deliver relevant content in true real-time with ease.
Real-time behavior analysis and decisioning
AI-powered next-best actions
Control and optimize journeys across channels
Why choose Real-Time CX?
Real-Time CX means you don't have to choose between addressing the customer's challenges and meeting your business needs.
Increase revenue
Reduce business costs
Improve customer satisfaction
CX RESEARCH REPORT
Learn from the latest CX insights
Discover insights from 100+ global leaders, benchmark your CX and customer journey strategies, and learn how to navigate the future of CX.
Innovative, industry-leading solutions
Our expertise and innovation has been acknowledged as a recurring standout by trusted industry analysts like Forrester.
In the most recent Forrester Wave™ report, Alterian received the highest scores possible in 18 criteria, including:
Customer journey analytics
Real-time journey orchestration across channels
Scalability
Generative AI
Innovation
Turn Insight into Action with the Real-Time CX Platform
Contact our team to see our customer journey analytics and real-time orchestration solutions in action.