Transforming how businesses understand customer journeys
Journey Insight gives you visibility beyond your brand—so you can fix broken journeys, reduce costs, and increase customer lifetime value.
Pioneering journey intelligence
Journey Insight is the only platform that combines one of the world’s largest customer behavior data sets with advanced AI.
While most tools analyze what happens inside a brand’s owned channels, we reveal the unseen majority of decisions happening elsewhere—transforming them into insights businesses can act on.
Get the insights you need to meet your goals
If you’re struggling to understand your customers or keep up with rising expectations, Journey Insight delivers clear, actionable insights to make smarter business decisions.
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Sign up for free
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Identify key opportunities
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Prioritize with confidence
Make data-driven decisions with real ROI for your business
Alterian’s Real-Time CX Platform allows your teams to see, understand, act, and optimize customer journeys at scale and respond to customer needs in real-time.
JOURNEY INSIGHT
Advanced Customer Journey Analytics
Harness the power of AI to discover actionable insights & analytics from your customers across your entire industry.
JOURNEY ACTION
Real-Time Journey Orchestration
Optimize customer journeys across your existing systems to deliver relevant content in true real-time with ease.
Innovative, industry-leading solutions
Our expertise and innovation has been acknowledged as a recurring standout by trusted industry analysts like Forrester.
In the most recent Forrester Wave™ report, Alterian received the highest scores possible in 18 criteria, including:
Customer journey analytics
Real-time journey orchestration across channels
Scalability
Generative AI
Innovation
Make CX a true business asset
Partners
Our network of global partners leverage Alterian's leading technology to help their clients analyze customer journey behavior and market trends, as well as deliver successful real-time, customer-orchestrated journey programs.
Learn more about becoming an Alterian Partner ❯
Clients
We work with hundreds of businesses worldwide, empowering them with the technology and journey insight they need to optimize customer experiences and outperform the competition.
See how Alterian can enhance your business ❯
See the latest CX insights
Hospitality brands can't see 85% of the customer journey
Travel & leisure analytics only show 15% of the customer journey. See how travelers move across OTAs and competitors—and how Journey Insight reveals what your dashboards can’t.
The new era of journey intelligence
Discover how Alterian’s Journey Insight reveals the 70–90% of customer journeys brands can’t see—transforming hidden behavior into actionable intelligence.
Journey Insight 101: How to use journey intelligence
Discover how Journey Insight reveals the full digital customer journey across brands. Explore key features to unlock visibility, competitive context, and actionable intelligence.
See customer journeys beyond your brand
Where are your customers when they're not with you? See the entire online customer journey with Journey Insight.