Compare your brand with competitors and identify key industry trends. Do you know where your customers are when they’re not with you? See where people went and what actions they took before, after, and in between their interactions with your brand.
Tap into billions of real customer activities — no surveys, no assumptions. Journey Insight extracts quantitative behavioral data from your existing and potential customers. See what people actually did in their journeys, not just what they said they did in a survey.
Extract valuable insights from our extensive third-party data set. With no IT support or complicated integrations required, there’s no lengthy security audits and approvals processes to get the CX insights you need to make a measurable impact.
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Advanced AI analyzes billions of anonymized digital interactions
Explore journey interactions, lifecycle metrics, and market landscape
Deliver custom, actionable insights that are ready for orchestration
Alterian’s Real-Time CX Platform combines the power of AI with advanced Customer Journey Analytics and Real-Time Journey Orchestration. Our expertise and innovation in the ever-changing CX landscape has been acknowledged as a recurring standout by trusted industry analysts like Forrester.
For more than two decades, we have been a trusted partner of CX, marketing, and technology leaders worldwide. Our team has expertly guided hundreds of businesses to accelerate customer-led journey transformation and achieve key business goals. These simple, scalable solutions integrate seamlessly into your existing systems and offer rapid time to value.
Alterian has been recognized again as a leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024.
Alterian’s cutting-edge Real-Time CX Platform empowers companies by providing deep insights into customer journeys across various channels, allowing brands to act on these insights with journey orchestration that meets critical business objectives.
Alterian received the highest scores possible in 18 criteria, including customer journey analytics and customer journey orchestration across channels, scalability, generative AI and innovation.
See how Journey Insight helps brands turn real-world customer behavior into measurable business outcomes.