Alterian has been recognized for the third time in a row as a leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024. Alterian’s AI-powered Real-Time CX Platform gives true insight of customer-led journeys and discovers the real journeys that customers take across channels, enabling brands to act on those insights with journey orchestration that delivers on critical business objectives.

KEY BENEFITS OF ALTERIAN’S LEADING
REAL-TIME CX PLATFORM:

• Journey Insight™ – offers full visibility into online customer journeys with your brand, your competitors, and the interactions in between.
• Journey analytics and AI – identify friction points and key insights from customer interactions.
• AI-powered journey orchestration – delivers personalized, end-to-end experiences across all channels.

Find out how Alterian Real-Time CX Platform can help your business move forward with Customer Journey Orchestration. Please get in touch today.