Alterian is proud to be named as a leader again in the Forrester Journey Orchestration Wave™, 2022 as a vendor delivering real-time personalization, offers, and next steps in the journey. Alterian’s Real-time CX platform achieves this through the use of AI that automates and optimizes cross-channel customer individualization at scale.

Key benefits of Alterian’s leading Real-time Customer Experience Platform:

• Journey analytics and AI analyzes customer interactions to discover friction points and key insights
• Identify customer journeys across channels with easy-to-use visualization dashboards
• Journey orchestration powered by AI delivers individualized end-to end customer experiences to any channel
• Easily integrate and turbo-charge your existing channels and systems
• A simple scalable model customized to your business needs

Find out how Alterian Real-Time CX Platform can help your business move forward with Customer Journey Orchrestatation. Please get in touch today.