THE WORLD'S BEST CUSTOMER JOURNEYS START WITH REAL-TIME CX

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POWERING YOUR CUSTOMER-LED SUCCESS

Alterian’s Real-Time CX Platform combines the power of AI with advanced Journey Insight™,  Customer Journey Analytics and Real-Time Journey Orchestration to accelerate your business’s customer-led journey transformation and allow you to achieve more.

See, understand, act, and optimize customer journeys at scale and deliver the next best experience to your customers in real-time, every time. Not only does this ensure consistently exceptional customer experiences, it also helps to reduce churn, increase customer satisfaction, drive sales, and alleviate friction points across all touchpoints.

EXPERIENCE THE POWER OF REAL-TIME CX

See beyond your brand journeys with Journey Insight™

AI-powered real-time journey behavior analysis

Journey Orchestration designed for usability and time to value

Simple built-in integrations and connectors to existing tools

Simple scalable setup model for any use case or business need

Global partner network of CX, marketing and technology leaders

JOURNEY INSIGHT™

Journey Insight™ by Alterian provides complete visibility into online customer interactions with your brand, competitors, and everything in between. Designed specifically to illuminate the entire online competitive landscape, Journey Insight™ was the perfect solution for this it delivers crucial insights to understand online customer journeys, pinpoint customer frustrations and discover key market insights to boost revenue and market position.

  • Compare your brand versus competitors
  • Zero IT Involvement – It’s simple
  • See real activity, not guesswork
  • See beyond your brand

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Journey Insight

CUSTOMER JOURNEY ANALYTICS

Gain actionable insights across the business with Alterian’s Journey Discovery, built into Customer Journey Analytics. Discover and understand how customers are interacting across all touchpoints, and benefit from AI-driven analysis of customer behavior and intentions. Easy visualizations and real-time dashboards allow you to track journeys and identify the impact on business outcomes.

  • Visualize actual behavior across all channels
  • Identify breakpoints and uncover valuable opportunities
  • Immediately see the benefits of initiatives

DISCOVER CUSTOMER JOURNEY ANALYTICS

Customer Journey Analytics Real-Time CX

REAL-TIME JOURNEY ORCHESTRATION

Design, manage and optimize the delivery of individualized customer experiences in real-time across every channel. Journey Orchestration allows you to deliver best-in-class customer experiences that allows individuals to achieve their journey goals while simultaneously ensuring your business objectives are met.

  • AI-powered next-best actions
  • Satisfy customers’ real-time needs
  • Control and optimize journeys across channels

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Real-Time Journey Orchestration Real-Time CX

JOURNEY AI

Alterian’s advanced Journey AI technology allows you to better understand customer behavior and individualize journeys around the clock based on customer needs in the moment. Easily import models to score in real-time, verify customer journey results you have tested, run tests to activate best performing content, predict next steps, and orchestrate next best actions or most relevant message.

  • AI-driven decisions in real-time
  • Use AI to analyze and understand behavior at scale
  • Utilize existing models

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Journey AI Real-Time CX

EASY INTEGRATION, RAPID TIME TO VALUE

SEE RESULTS IN REAL-TIME

Results in real-time Real-Time CX

Alterian Real-Time CX Platform is designed to deliver sub-100-millisecond decisions. Utilizing the latest technology and cloud infrastructure, it runs around the clock, with no downtime – just like your customers. From the moment it’s setup, time to value is rapid.

INTEGRATES SEAMLESSLY WITH YOUR EXISTING SYSTEMS

Our secure RESTful APIs and out-of-the-box connectors makes set up and integration easy and ensures rapid time to value. This alleviates any disruptions to daily operations and means there’s no need to rip and replace existing systems.

WHY CHOOSE REAL-TIME CX

INCREASED REVENUE

Identify breakpoints in cross-channel journeys & deliver personalized next-best actions that increase conversions

REDUCED COSTS

Identify high-volume, high-cost journeys and orchestrate low-cost solutions.

INCREASED CSAT

Drive significant uplift in CSAT scores by delivering individualized real-time experiences customers want.

FORRESTER WAVE LEADER 2024

Alterian’s Real-Time CX is a multi-award-winning solution, and was recognized as a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2024.

We received the highest scores possible in 18 criteria, including customer journey analytics and customer journey orchestration across channels, scalability, generative AI and innovation.

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CX REPORT: THE STATE OF CUSTOMER JOURNEY SUCCESS

Alterian has partnered with CX Network to conduct market research into “The State of Customer Journey Success 2024 – 2025”.

Download the report to discover insights from 100 global leaders, benchmark your CX and customer journey strategies, and navigate the future of CX.

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CX Network Report

FIND OUT ABOUT OUR NEW RELEASE - JOURNEY DISCOVERY

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READY TO DISCOVER THE POWER OF REAL-TIME CX?

Start your journey, your way today with Alterian.

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