Utilities Case Study – A Winning Business Case Backed By Data

Operating in a highly regulated industry, this leading Utilities provider tasked its Customer Experience team with the responsibility of reducing costs while improving customer experience.

With no visibility or understanding of their customer’s actual journeys, the team had no way to know how best to solve the problem. They needed a cost-effective way to discover which problem journeys were negatively impacting business objectives in order to build a business case that would enable them to implement a solution.

Read our case study to find out how Alterian helped this leading Utilities company build a successful business case which saved over 7.5 million in costs and increased their NPS by over 10%.

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