Not-For-Profit Case Study – Increasing Conversions with Real-Time CX

Boosting Donor Conversion By 18% With Customer Journey Orchestration

This global not-for-profit was committed to making a positive difference in the world through its charitable cause. But donor
drop-offs were increasing, and they didn’t have the tools or technology in place to identify the source.

They were relying on disconnected systems and the team were unable to accurately see customer breakpoints across channels.
The team knew they needed a solution quickly. The question was, what was it?

Read our case study to find out how Alterian helped a global not-for-profit reduce donor abandonment and increase donations by 18% with Customer Journey Orchestration.

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Find out why Journey Orchestration is so important to businesses