Real-Time CX Platform
Turn Insight into Action with Alterian's industry-leading technology.
REQUEST A DEMOPowering your customer-led success
Alterian’s Real-Time CX Platform combines the power of AI with advanced Customer Journey Analytics and Real-Time Journey Orchestration to accelerate your business’s customer-led journey transformation and allow you to achieve more.
See, understand, act, and optimize customer journeys at scale and deliver the next best experience to your customers in real-time, every time. Not only does this ensure consistently exceptional customer experiences, it also helps to reduce churn, increase customer satisfaction, drive sales, and alleviate friction points across all touchpoints.
Experience the power of Real-Time CX
AI-powered customer journey analytics
Designed for usability and time to value
Real-time behavior analysis and decisioning
Simple, scalable setup model for any use case or business need
Global partner network of CX, marketing, and technology leaders
Journey Insight
Alterian provides complete visibility into online customer interactions with your brand, competitors, and everything in between with advanced customer journey analytics. Designed specifically to illuminate the entire online competitive landscape, Journey Insight delivers critical insights to understand online customer journeys, pinpoint customer frustrations, and discover key market insights to boost revenue and market position.
- Compare your brand versus competitors
- Zero IT Involvement – It’s simple
- See real activity, not guesswork
Journey Action
Design, manage and optimize the delivery of individualized customer experiences in real-time across every channel. Real-time journey orchestration allows you to deliver best-in-class customer experiences that allow individuals to achieve their journey goals while simultaneously ensuring your business objectives are met.
- AI-powered next-best actions
- Satisfy customers’ real-time needs
- Control and optimize journeys across channels
Easy integration, rapid time to value
See results in real-time
Alterian Real-Time CX Platform is designed to deliver sub-100-millisecond decisions. Utilizing the latest technology and cloud infrastructure, it runs around the clock, with no downtime – just like your customers. From the moment it’s setup, time to value is rapid.
Integrates seamlessly with your existing systems
Our secure RESTful APIs and out-of-the-box connectors makes set up and integration easy and ensures rapid time to value. This alleviates any disruptions to daily operations and means there’s no need to rip and replace existing systems.
Why choose Real-Time CX?
Increase revenue
Identify breakpoints in cross-channel journeys & deliver personalized next-best actions that increase conversions
Reduce costs
Identify high-volume, high-cost journeys and orchestrate low-cost solutions.
Improve customer satisfaction
Drive significant uplift in scores like NPS and CSAT by delivering individualized real-time experiences customers want.
Forrester Wave Leader 2024
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Alterian’s Real-Time CX is a multi-award-winning solution, and was recognized as a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2024. We received the highest scores possible in 18 criteria, including customer journey analytics and customer journey orchestration across channels, scalability, generative AI and innovation. |
CX Report: The State of Customer Journey Success 2024 – 2025
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Alterian has partnered with CX Network to conduct market research into “The State of Customer Journey Success 2024 – 2025”. Download the report to discover insights from 100 global leaders, benchmark your CX and customer journey strategies, and navigate the future of CX.
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Turn Insight into Action with the Real-Time CX Platform
Contact our team to see our customer journey analytics and real-time orchestration solutions in action.
REQUEST A DEMO