Omni-channel – Be customer-led across all channels

Your customers don’t think of channels, they think of what works best for them. Disjointed channels or out of date interactions lead to customer churn. Alterian is a Forrester Leader that delivers decades of omnichannel experience through real-time CX.

Alterian’s Real-Time CX Platform helps businesses:

• Journey Insight™ by Alterian provides full visibility into online customer journeys with your brand and competitors.
• Identify the top journey’s business impact through journey analytics across all channels
• Instantly unite channels and silos to provide relevant experience for every customer every time
• Modify journeys based on in-moment actions to gain higher relevance and revenue

Alterian received the highest possible scores in 18 criteria, including:

• Customer journey analytics
• Customer journey orchestration across channels
• Scalability
• Generative AI
• Innovation