Alterian’s Real-Time CX Platform combines the power of AI with advanced Customer Journey Analytics and Real-Time Journey Orchestration to accelerate your business’s customer-led journey transformation and allow you to achieve more.
See, understand, act, and optimize customer journeys at scale and deliver the next best experience to your customers in real-time, every time. Not only does this ensure consistently exceptional customer experiences, it also helps to reduce churn, increase customer satisfaction, drive sales, and alleviate friction points across all touchpoints.
Alterian’s Real-Time CX Platform combines the power of AI with advanced Customer Journey Analytics and Real-Time Journey Orchestration to help your teams see, understand, act and optimize customer journeys at scale and respond to customer needs in real-time.
See beyond your brand journeys, and compare to competitors
READ MORE
Actionable journey insights across the business
Individualized experiences for every customer
See beyond your brand journeys with Journey Insight™
AI-powered real-time journey behavior analysis
Journey Orchestration designed for usability and time to value
Simple built-in integrations and connectors to existing tools
Simple scalable setup model for any use case or business need
Global partner network of CX, marketing and technology leaders
Identify breakpoints in cross-channel journeys & deliver personalized next-best actions that increase conversions
Identify high-volume, high-cost journeys and orchestrate low-cost solutions.
Drive significant uplift in CSAT scores by delivering individualized real-time experiences customers want.
Alterian’s Real-Time CX is a multi-award-winning solution, and was recognized as a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2024.
We received the highest scores possible in 18 criteria, including customer journey analytics and customer journey orchestration across channels, scalability, generative AI and innovation.
Download Report
Understand the full online customer journey with Journey Insight™, from initial engagement to post-purchase, and see how your brand stacks up against competitors. Pinpoint customer frustrations and discover key market insights to boost revenue and market position. It’s simple — no IT needed, just insights that seamlessly integrate into your business.
WATCH VIDEO
Start your journey, your way today with Alterian.