Alterian’s Real-Time CX Platform combines the power of AI with advanced Journey Insight™, Customer Journey Analytics and Real-Time Journey Orchestration to accelerate your business’s customer-led journey transformation and allow you to achieve more.
See, understand, act, and optimize customer journeys at scale and deliver the next best experience to your customers in real-time, every time. Not only does this ensure consistently exceptional customer experiences, it also helps to reduce churn, increase customer satisfaction, drive sales, and alleviate friction points across all touchpoints.
See beyond your brand journeys with Journey Insight™
AI-powered real-time journey behavior analysis
Journey Orchestration designed for usability and time to value
Simple built-in integrations and connectors to existing tools
Simple scalable setup model for any use case or business need
Global partner network of CX, marketing and technology leaders
Journey Insight™ by Alterian provides complete visibility into online customer interactions with your brand, competitors, and everything in between. Designed specifically to illuminate the entire online competitive landscape, Journey Insight™ was the perfect solution for this it delivers crucial insights to understand online customer journeys, pinpoint customer frustrations and discover key market insights to boost revenue and market position.
DISCOVER JOURNEY INSIGHT™
Gain actionable insights across the business with Alterian’s Journey Discovery, built into Customer Journey Analytics. Discover and understand how customers are interacting across all touchpoints, and benefit from AI-driven analysis of customer behavior and intentions. Easy visualizations and real-time dashboards allow you to track journeys and identify the impact on business outcomes.
DISCOVER CUSTOMER JOURNEY ANALYTICS
Design, manage and optimize the delivery of individualized customer experiences in real-time across every channel. Journey Orchestration allows you to deliver best-in-class customer experiences that allows individuals to achieve their journey goals while simultaneously ensuring your business objectives are met.
DISCOVER JOURNEY ORCHESTRATION
Alterian’s advanced Journey AI technology allows you to better understand customer behavior and individualize journeys around the clock based on customer needs in the moment. Easily import models to score in real-time, verify customer journey results you have tested, run tests to activate best performing content, predict next steps, and orchestrate next best actions or most relevant message.
DISCOVER JOURNEY AI
Alterian Real-Time CX Platform is designed to deliver sub-100-millisecond decisions. Utilizing the latest technology and cloud infrastructure, it runs around the clock, with no downtime – just like your customers. From the moment it’s setup, time to value is rapid.
Our secure RESTful APIs and out-of-the-box connectors makes set up and integration easy and ensures rapid time to value. This alleviates any disruptions to daily operations and means there’s no need to rip and replace existing systems.
Identify breakpoints in cross-channel journeys & deliver personalized next-best actions that increase conversions
Identify high-volume, high-cost journeys and orchestrate low-cost solutions.
Drive significant uplift in CSAT scores by delivering individualized real-time experiences customers want.
Alterian’s Real-Time CX is a multi-award-winning solution, and was recognized as a leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2024.
We received the highest scores possible in 18 criteria, including customer journey analytics and customer journey orchestration across channels, scalability, generative AI and innovation.
Download Report
Alterian has partnered with CX Network to conduct market research into “The State of Customer Journey Success 2024 – 2025”.
Download the report to discover insights from 100 global leaders, benchmark your CX and customer journey strategies, and navigate the future of CX.
DOWNLOAD REPORT
Start your journey, your way today with Alterian.